topic Re: Poor Connection upstairs in Broadband

Poor Connection upstairs

Morris78 — Mon, 08 Sep 2025 18:27:56 GMT

In both bedrooms the wifi is buffering often. It's a really bad connection. It's been like this for a while. Seems to not be improving.

Re: Poor Connection upstairs

JimM1 — Mon, 08 Sep 2025 18:43:07 GMT

@Morris78 What sky hub and service do you have! Take it you where told to wait 14 day's for it all to settle in? See the link below if you are not sure what sky hub you have!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Poor Connection upstairs

Becky154 — Fri, 14 Nov 2025 22:25:55 GMT

Did you find a solution?
our hub is upstairs in a bedroom yet our connection is the opposite bedroom is really poor, whereas everywhere else is fine

Re: Poor Connection upstairs

caesarome — Fri, 14 Nov 2025 22:32:29 GMT

@Becky154

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max