topic Re: No internet after services restored in Broadband

No internet after services restored

AbbeyV33 — Mon, 08 Sep 2025 16:04:13 GMT

My internet got restricted due to payment issues, I have now made the payment and reinstated services but am connected to broadband with no internet still: all the lights are green and everything should be good to go but no internet connection in any device and sky have been pretty useless telling me it is working when it isn't

Re: No internet after services restored

JimM1 — Mon, 08 Sep 2025 16:21:39 GMT

@AbbeyV33 All kinds off rules about late payments, and cleared time etc! So you either wait for the connection again, or call sky to see if/when connection will be fixed for you!

Re: No internet after services restored

AbbeyV33 — Mon, 08 Sep 2025 16:28:53 GMT

There saying it's been restored and no issues there end I should have a connection but I don't

Re: No internet after services restored

JimM1 — Mon, 08 Sep 2025 17:04:34 GMT

@AbbeyV33 Try switching the hub off for 5 minutes, then back on!