WiFi not working

Lh30 — Mon, 08 Sep 2025 13:00:26 GMT

Hi,

Our wifi has stopped working and we have no internet connection but the broadband tests via Sky keep saying everything is fine. It was working before and we have not changed any setting or touched the wifi. We have tried turning it on and off but it is still not working, please help.

Lucy

Re: WiFi not working

Daniel0210 — Mon, 08 Sep 2025 13:32:49 GMT

@Lh30
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
🔸
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic WiFi not working in Broadband

WiFi not working

Re: WiFi not working