topic Re: Do not get. Contract with them. in Broadband

Do not get. Contract with them.

Dias14 — Fri, 05 Sep 2025 15:28:30 GMT

They've got my order wrong didn't bother to contact me. When I call they they've told me that they would resolve the issue in 5 days. That changed very quickly as I have to wait for another 2 weeks to get my services activated. They do the mess and then they act like it's your fault. The customer service is also really poor.

Re: Do not get. Contract with them.

Daniel0210 — Mon, 08 Sep 2025 11:41:57 GMT

@Dias14 wrote:

That changed very quickly as I have to wait for another 2 weeks to get my services activated.

@Dias14

New activations normally take a minimum of two weeks from an order being placed. My son joined at the end of last year and the broadband activation took 3 weeks so it's quite normal.

Re: Do not get. Contract with them.

MrRichAllen1976 — Mon, 08 Sep 2025 12:52:39 GMT

@Dias14 Changeovers take time, sit down.