https://helpforum.sky.com/t5/Broadband/Service-disruption/m-p/5079739#M516311 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471529">@EmmaB9</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 08 Sep 2025 12:43:44 GMT caesarome 2025-09-08T12:43:44Z https://helpforum.sky.com/t5/Broadband/Service-disruption/m-p/5079678#M516299 <P>We keep losing connection repeatedly throughout the day. I am having for regularly 'check the connection' via the app which seems to reset and restart but something this is 5 or 6 times a day?&nbsp;<BR /><BR /></P><P>our contact is due for renewal and to be Frank I can't see us staying with sky any longer due to these problems and we've been with you for almost 15 years!&nbsp;</P> Mon, 08 Sep 2025 11:58:27 GMT https://helpforum.sky.com/t5/Broadband/Service-disruption/m-p/5079678#M516299 EmmaB9 2025-09-08T11:58:27Z https://helpforum.sky.com/t5/Broadband/Service-disruption/m-p/5079739#M516311 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471529">@EmmaB9</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 08 Sep 2025 12:43:44 GMT https://helpforum.sky.com/t5/Broadband/Service-disruption/m-p/5079739#M516311 caesarome 2025-09-08T12:43:44Z