topic Sky Fibre issue in Broadband

Sky Fibre issue

4043john — Sun, 07 Sep 2025 22:01:50 GMT

I was living a happy life with my old sky package then upgraded to sky fibre as this was the only option to reduce my bill. Installation took place on Thursday 28th to be then told there is a fault with the new router and needed to contact sky. Four times I have been on the phone and nothing has been resolved explaining to me that the fault is with the new line and not the router. My 2 call backs have not happened and now been left completely in the dark. No WiFi for 11 days now with no solutions in place. Has anyone else experienced the same issues?

Re: Sky Fibre issue

TimmyBGood — Sun, 07 Sep 2025 22:13:46 GMT

@4043john wrote:

Four times I have been on the phone and nothing has been resolved explaining to me that the fault is with the new line and not the router.

A fault in a new circuit is certainly more likely: unfortunately it's also quite possibly more difficult resolve.

Re: Sky Fibre issue

SpaRhawKk — Mon, 08 Sep 2025 12:18:21 GMT

You will be bounced between it being sky saying it's open reach and open reach saying it's sky. Best of luck as it's going to take ages for it to be fixed.. we've been left in limbo with the same. 3 visits for the engineer to tell us it's sky's kit that's faulty so another call to sky for them to say isn't not them..

there is no concept of ownership or admission of fault. And customer impact doesn't ever factor.