topic Re: Set up sky streaming and it keeps freezing and losing sound in Broadband https://helpforum.sky.com/t5/Broadband/Set-up-sky-streaming-and-it-keeps-freezing-and-losing-sound/m-p/5079154#M516214 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3011780">@Most</a> likely issue is the Stream puck is getting insufficent signal from the hub. You can check the WiFi signal &nbsp;in the Network settings. Its a false assumption that having fast internet connection at the hub means you will have fast wifi through out your home. A lot depends on the layout and type of construction of your home.</P> <P>&nbsp;</P> <P>Check that you haven't got the puck in a place which blocks the WiFi make sure both are out in the open on a surface. A lot of people tuck the pucks behing wall mounted TVs which honestly is very bad idea. If yiu can't sort it you are going to need to get a booster or similar.</P> Sun, 07 Sep 2025 17:01:35 GMT Chrisee 2025-09-07T17:01:35Z Set up sky streaming and it keeps freezing and losing sound https://helpforum.sky.com/t5/Broadband/Set-up-sky-streaming-and-it-keeps-freezing-and-losing-sound/m-p/5079141#M516211 <P>We have activated sky stream today. We have the best broadband sky have (they tell me) and we are watching a film that keeps freezing g it losing sound</P> Sun, 07 Sep 2025 16:40:24 GMT https://helpforum.sky.com/t5/Broadband/Set-up-sky-streaming-and-it-keeps-freezing-and-losing-sound/m-p/5079141#M516211 EmmaSutton1 2025-09-07T16:40:24Z Re: Set up sky streaming and it keeps freezing and losing sound https://helpforum.sky.com/t5/Broadband/Set-up-sky-streaming-and-it-keeps-freezing-and-losing-sound/m-p/5079154#M516214 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3011780">@Most</a> likely issue is the Stream puck is getting insufficent signal from the hub. You can check the WiFi signal &nbsp;in the Network settings. Its a false assumption that having fast internet connection at the hub means you will have fast wifi through out your home. A lot depends on the layout and type of construction of your home.</P> <P>&nbsp;</P> <P>Check that you haven't got the puck in a place which blocks the WiFi make sure both are out in the open on a surface. A lot of people tuck the pucks behing wall mounted TVs which honestly is very bad idea. If yiu can't sort it you are going to need to get a booster or similar.</P> Sun, 07 Sep 2025 17:01:35 GMT https://helpforum.sky.com/t5/Broadband/Set-up-sky-streaming-and-it-keeps-freezing-and-losing-sound/m-p/5079154#M516214 Chrisee 2025-09-07T17:01:35Z