topic Broadband activation problem in Broadband

Broadband activation problem

Loopyjupes — Sun, 07 Sep 2025 16:45:45 GMT

Hi recieved this text from sky

Hi, It's Sky. We're sorry, there's a problem with your Sky Broadband & Talk order and might be a delay to your activation date. You don't need to do anything at this time, we will call you within the next 24 working hours to discuss further, Thank you.

Still had no phone call and do not see what the problem can be my providder im with ceases tomorrow 8th and sky were taking over from tuesday 9th, now obviously there is an active line and open reach were only out to the property 24th as i moved in as a new tenant and fitted all new equipment, so do not need ann engineer as was established when i signed up for sky broadband i already have sky tv with them, so baffled and nothing has changed when i log in and check account. Like i said this 24hr phone call has never happened go fiqures.

Re: Broadband activation problem

TimmyBGood — Sun, 07 Sep 2025 17:49:24 GMT

@Loopyjupes wrote:

open reach were only out to the property 24th as i moved in as a new tenant and fitted all new equipment

Which would tend to suggest there's a problem somewhere upstream of the address.

Re: Broadband activation problem

Loopyjupes — Sun, 07 Sep 2025 18:18:55 GMT

Hi when the new builds were made they were all fitted with stuff sky to bee precise hence why im ba

Re: Broadband activation problem

Loopyjupes — Sun, 07 Sep 2025 18:24:12 GMT

Hi sorry the old occupant had sky in as thats what the new buildings weere already set up for, when i moved in 2 weeks ago i was with vodafone nightmare so i brought it with me open reach engineer came out dun there stuff, long storry short i got out of contract with vodafone which ends monday and sky were activating tuesday

Re: Broadband activation problem

Loopyjupes — Sun, 07 Sep 2025 18:44:58 GMT

If this helps

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

Other Offerings Availability Date VDSL Multicast Available

Re: Broadband activation problem

Chrisee — Mon, 08 Sep 2025 06:30:56 GMT

@Loopyjupes the database explains what is expected but when you order from Sky they place an order with Openreach whose local teams check against their local knowledge. If as sounds likely this is a new fibre line (the last resident probably had a partial fibre service) there can be issues such as insufficient csble connections, a blocked duct which means the local teams check against knows the one stage fibre install isnt going to manage.

Re: Broadband activation problem

Loopyjupes — Mon, 08 Sep 2025 08:47:42 GMT

Hi hun she had full fibre at this address with sky this why im.con