topic Re: Internet keeps dropping in Broadband https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5079095#M516204 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470925">@Joannasmith</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 07 Sep 2025 15:28:56 GMT caesarome 2025-09-07T15:28:56Z Internet keeps dropping https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5079055#M516196 <P>My internet keeps dropping. My app is saying there's something wrong with my sky q box... but that's working and WiFi isn't&nbsp;</P> Sun, 07 Sep 2025 14:44:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5079055#M516196 Joannasmith 2025-09-07T14:44:58Z Re: Internet keeps dropping https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5079095#M516204 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470925">@Joannasmith</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 07 Sep 2025 15:28:56 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5079095#M516204 caesarome 2025-09-07T15:28:56Z