topic Re: speak with a human in Broadband https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5079015#M516190 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3693873">@SKYBT</a>&nbsp;</P> <P>&nbsp;</P> <P>The box isn't necessarily relevant: as I said, it's changing the broadband service which triggers the switch from analogue to digital voice service, not the other way round.</P> <P>&nbsp;</P> <P>Given PSTN is due to be retired nationally in January 2027, ISPs are going to have to be more proactive with their customers.</P> <P>&nbsp;</P> <P>If there's already&nbsp; a Sky Hub with a telephone socket at the address (Broadband Hub, Max Hub or Gigafast+ Hub) then this switch can be handled remotely apart from the customer plugging their handset into the rear of the router rather than a wall socket.</P> Sun, 07 Sep 2025 13:52:33 GMT TimmyBGood 2025-09-07T13:52:33Z speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078962#M516177 <P>i just need to know if i need to change my phone line from analog to digital to continue to use sky broadband. Why is it so hard to speak to someone.</P><P>&nbsp;</P> Sun, 07 Sep 2025 12:46:54 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078962#M516177 SKYBT 2025-09-07T12:46:54Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078967#M516178 <P>If you have full fibre broadband and an o n t box&nbsp; optical network terminal box like this</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000017516.jpg" style="width: 1075px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112838iF81357DCBE734325/image-size/medium?v=v2&amp;px=400" role="button" title="1000017516.jpg" alt="1000017516.jpg" /></span></P><P> then you&nbsp; plug the landline&nbsp; phone&nbsp; into the router&nbsp; where it says uk&nbsp;</P> Sun, 07 Sep 2025 12:49:41 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078967#M516178 peter-marlow+1966 2025-09-07T12:49:41Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078968#M516179 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3693873">@SKYBT</a>&nbsp;wrote:<BR /> <P>i just need to know if i need to change my phone line from analog to digital to continue to use sky broadband.&nbsp;</P> <HR /></BLOCKQUOTE> <P>No, and it's the other way round anyway: changing the broadband technology (switching ISP, upgrade speed or moving to an optical circuit) which causes the voice service to be migrated from analogue to digital (technically VoIP) automatically.</P> Sun, 07 Sep 2025 12:52:30 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078968#M516179 TimmyBGood 2025-09-07T12:52:30Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078970#M516180 <P>As your&nbsp; on landline&nbsp; and phone&nbsp; socket&nbsp; will&nbsp; no longer&nbsp; work&nbsp;</P> Sun, 07 Sep 2025 12:50:33 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078970#M516180 peter-marlow+1966 2025-09-07T12:50:33Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078992#M516182 <P>unable to see photo sorry</P> Sun, 07 Sep 2025 13:19:22 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078992#M516182 SKYBT 2025-09-07T13:19:22Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078997#M516183 <P>can see now but my box looks nothing like this&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0600.jpg" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112839iB48C116FCE4F95EF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0600.jpg" alt="IMG_0600.jpg" /></span></P> Sun, 07 Sep 2025 13:24:39 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078997#M516183 SKYBT 2025-09-07T13:24:39Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078998#M516184 <P>this is my box</P> Sun, 07 Sep 2025 13:25:31 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5078998#M516184 SKYBT 2025-09-07T13:25:31Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5079015#M516190 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3693873">@SKYBT</a>&nbsp;</P> <P>&nbsp;</P> <P>The box isn't necessarily relevant: as I said, it's changing the broadband service which triggers the switch from analogue to digital voice service, not the other way round.</P> <P>&nbsp;</P> <P>Given PSTN is due to be retired nationally in January 2027, ISPs are going to have to be more proactive with their customers.</P> <P>&nbsp;</P> <P>If there's already&nbsp; a Sky Hub with a telephone socket at the address (Broadband Hub, Max Hub or Gigafast+ Hub) then this switch can be handled remotely apart from the customer plugging their handset into the rear of the router rather than a wall socket.</P> Sun, 07 Sep 2025 13:52:33 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5079015#M516190 TimmyBGood 2025-09-07T13:52:33Z Re: speak with a human https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5079016#M516191 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3693873">@SKYBT</a>&nbsp;wrote:<BR /> <P>unable to see photo sorry</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3693873">@SKYBT</a>&nbsp;</P> <P>Images have to be moderated / approved before they appear on general view.&nbsp;</P> Sun, 07 Sep 2025 13:38:24 GMT https://helpforum.sky.com/t5/Broadband/speak-with-a-human/m-p/5079016#M516191 Daniel0210 2025-09-07T13:38:24Z