topic Re: Hi my Internet is not working I'm on 2 green lights ,I've turned it off from wall still not work in Broadband

Hi my Internet is not working I'm on 2 green lights ,I've turned it off from wall still not working

Karen254 — Sun, 07 Sep 2025 12:01:12 GMT

Hi my sky broadband is not working I have turned it off and on but it still won't work,can somebody help,I have 2 green light on my router

Re: Hi my Internet is not working I'm on 2 green lights ,I've turned it off from wall still not work

caesarome — Sun, 07 Sep 2025 12:10:39 GMT

@Karen254

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Hi my Internet is not working I'm on 2 green lights ,I've turned it off from wall still not work

Karen254 — Sun, 07 Sep 2025 12:51:45 GMT

Thank you,got onto sky have to wait till tomorrow, 😨 thanks for your help again