https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5078834#M516150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470672">@Lizzi123</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 07 Sep 2025 09:03:48 GMT caesarome 2025-09-07T09:03:48Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5078797#M516145 <P>Since Thursday, I have had no wifi.&nbsp;<BR />I have tried everything.&nbsp;<BR />I have gone through the connection diagnostics when I try and log into the wifi.&nbsp;<BR />The router has two green lights. But the WiFi light is out.&nbsp;<BR /><BR /></P> Sun, 07 Sep 2025 08:25:54 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5078797#M516145 Lizzi123 2025-09-07T08:25:54Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5078834#M516150 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470672">@Lizzi123</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 07 Sep 2025 09:03:48 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5078834#M516150 caesarome 2025-09-07T09:03:48Z