Home broadband issue

SabbyFernandes — Sun, 07 Sep 2025 08:20:27 GMT

Hi my home broadband service is disconnected often

Re: Home broadband issue

caesarome — Sun, 07 Sep 2025 08:44:00 GMT

You are not emailing Sky by posting in the email forum as this is a community where customers help each other.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Home broadband issue in Broadband

Home broadband issue

Re: Home broadband issue