https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5078548#M516088 How much broadband isn't working. There is not light on the box Sat, 06 Sep 2025 16:21:22 GMT Tristan_86 2025-09-06T16:21:22Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5078548#M516088 How much broadband isn't working. There is not light on the box Sat, 06 Sep 2025 16:21:22 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5078548#M516088 Tristan_86 2025-09-06T16:21:22Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5078625#M516102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4470409">@Tristan_86</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 06 Sep 2025 18:39:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5078625#M516102 caesarome 2025-09-06T18:39:06Z