topic Re: Internet keeps cutting out in Broadband

Internet keeps cutting out

conflakes — Fri, 05 Sep 2025 19:06:05 GMT

My internet keeps cutting out. It's been doing it for a week now, I've followed all your steps on the app and it doesn't fix it. It will be working fine then suddenly it's gone sometime will be back after a few minutes but sometimes takes longer. Then the internet may work for a hour or few but then it cuts again but today it's been doing it all day like every 5/10/20 minutes

Re: Internet keeps cutting out

cessie — Fri, 05 Sep 2025 20:51:29 GMT

I am finding my internet keeps dropping and don't know why is there any one know how to fix it

Re: Faulty sky hub , Internet keeps dropping

StephWills — Sat, 06 Sep 2025 01:31:16 GMT

I have been having issues with my sky broadband for months. I've rang and complained, changed back from max to super fast then discovered a fault on the line which got fixed swapped back to max and internet is still rubbish. Ive had enough of my WiFi cutting off and on off and on constantly. Considering leaving and going back to bt

Re: Internet keeps cutting out

StephWills — Sat, 06 Sep 2025 01:41:01 GMT

Mine is exactly the same, been doing it for months

Re: Internet keeps cutting out

Daniel0210 — Sat, 06 Sep 2025 03:59:13 GMT

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start