topic Broadband Issues in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-Issues/m-p/5077885#M515929 <P>&nbsp;I have been a Sky customer for some time. I have just taken delivery &amp; installed a replacement router. I was advised that a new router was required following connection problems with the old one.&nbsp;</P><P>Unfortunately, the connection does seem a little slow (at times). I also have an extender in an outbuilding. This extender, together with the original router always performed well until recently. This stopped working all together and I was advised that the new router would rectify the issue. It has not. The Extender can be connected to, but there is no internet. Can you please advise a.s.a.p..</P><P>&nbsp;</P><P>Thanks You</P> Fri, 05 Sep 2025 16:08:49 GMT SimonBrookes1 2025-09-05T16:08:49Z Broadband Issues https://helpforum.sky.com/t5/Broadband/Broadband-Issues/m-p/5077885#M515929 <P>&nbsp;I have been a Sky customer for some time. I have just taken delivery &amp; installed a replacement router. I was advised that a new router was required following connection problems with the old one.&nbsp;</P><P>Unfortunately, the connection does seem a little slow (at times). I also have an extender in an outbuilding. This extender, together with the original router always performed well until recently. This stopped working all together and I was advised that the new router would rectify the issue. It has not. The Extender can be connected to, but there is no internet. Can you please advise a.s.a.p..</P><P>&nbsp;</P><P>Thanks You</P> Fri, 05 Sep 2025 16:08:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Issues/m-p/5077885#M515929 SimonBrookes1 2025-09-05T16:08:49Z Re: Broadband Issues https://helpforum.sky.com/t5/Broadband/Broadband-Issues/m-p/5081397#M516820 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469761">@SimonBrookes1</a>&nbsp;</P> <P>Which Sky hub &amp; extender do you have? Its likely you have incompatible models.&nbsp;</P> Wed, 10 Sep 2025 10:09:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Issues/m-p/5081397#M516820 jamesn123 2025-09-10T10:09:12Z