topic Broadband Upgrade in Broadband

Broadband Upgrade

stu+the+foo — Fri, 05 Sep 2025 15:56:52 GMT

Sky have offered me an upgrade to Full Fibre 150 at a cheaper monthly cost than I'm currently paying for (copper cable) Superfast which includes Sky Talk Anytime. My question is if I upgrade to fibre will I still have a landline? I'm assuming this would simply remain on the Openreach copper network?

Re: Broadband Upgrade

cookiemonsteruk — Fri, 05 Sep 2025 16:00:55 GMT

@stu+the+foo

The phone plugs into the rear of the sky hub so in effect you have internet calls instead of landline calls

Re: Broadband Upgrade

stu+the+foo — Fri, 05 Sep 2025 16:14:36 GMT

Forgive me if this sounds like a silly question but I dont need to upgrade my telephone handset to receive internet calls do I ?

Re: Broadband Upgrade

cookiemonsteruk — Fri, 05 Sep 2025 16:18:25 GMT

@stu+the+foo

So long as you don't have a bt branded digital voice phone then any phone with a bt phone jack will do

Re: Broadband Upgrade

LGproblem — Wed, 25 Mar 2026 08:28:11 GMT

On the 21st March you informed me that the broadband speed being delivered did not meet you standard. I was offered un upgrade so that the contract speed was being met. I have been trying this morning to take up this offer and made not progress at all speaking to your virtual assistant. Does anyone know how to speak to a human?

Re: Broadband Upgrade

stu+the+foo — Wed, 25 Mar 2026 09:10:44 GMT

I don't know why this thread has restarted. It was answered over 6 months ago ???

Re: Broadband Upgrade

Chrisee — Wed, 25 Mar 2026 09:18:27 GMT

@LGproblem you are not talking to Sky support when posting in this forum. While you can call in and talk to an sgent by simply not accepting help from the bot I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This page explains the escalation process My Post Has Been Escalated – What Happens Next on Sky Community

Re: Broadband Upgrade

Brill+Gill — Wed, 25 Mar 2026 09:41:05 GMT

Morning @Chrisee, thanks for escalating this. We’ve sent @LGproblem an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.