topic Re: Fibre Cable Damaged in Broadband https://helpforum.sky.com/t5/Broadband/Fibre-Cable-Damaged/m-p/5077859#M515921 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469717">@HeidiDempsey</a>&nbsp;</P> <P>Try running the line test here to see if this issue is detected:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 05 Sep 2025 15:52:55 GMT caesarome 2025-09-05T15:52:55Z Fibre Cable Damaged https://helpforum.sky.com/t5/Broadband/Fibre-Cable-Damaged/m-p/5077822#M515910 <P>Hi&nbsp;</P><P>We are having a media wall built and they have cur through the fibre optic cable. The internet has now gone down. So we have no internet, Sky and the CCTV cameras have dropped out.&nbsp;</P> Fri, 05 Sep 2025 15:25:54 GMT https://helpforum.sky.com/t5/Broadband/Fibre-Cable-Damaged/m-p/5077822#M515910 HeidiDempsey 2025-09-05T15:25:54Z Re: Fibre Cable Damaged https://helpforum.sky.com/t5/Broadband/Fibre-Cable-Damaged/m-p/5077859#M515921 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469717">@HeidiDempsey</a>&nbsp;</P> <P>Try running the line test here to see if this issue is detected:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 05 Sep 2025 15:52:55 GMT https://helpforum.sky.com/t5/Broadband/Fibre-Cable-Damaged/m-p/5077859#M515921 caesarome 2025-09-05T15:52:55Z