topic WiFi problem in Broadband

WiFi problem

Pixiemule — Fri, 05 Sep 2025 10:39:43 GMT

I am having problems with a video call using TEAMS. I keep freezing or dropping out, but when I check on the MySky app it shows my broadband and WiFi are fine. I've had similar problems with streaming services recently. I've tried restarting the router, but it hasn't resolved the problem.

Re: WiFi problem

DMurji — Fri, 05 Sep 2025 10:57:12 GMT

I had the same problem when I was on Sky broadband 500. I got a booster sent by Sky and it was working after that.
im now having issues again after switching to Sky max. A booster does not solve the issue this time.

Re: WiFi problem

TimmyBGood — Fri, 05 Sep 2025 12:35:06 GMT

@DMurji

Was the previous booster model replaced by a Max 'pod'?

Re: WiFi problem

DMurji — Fri, 05 Sep 2025 12:56:12 GMT

Yes. I had Sky boost before which worked well, but after switching to Sky Max which uses the new white hub it's terrible.
WiFi keeps dropping. It's an issue that many people are having with Sky Max.
The Sky Pod that they sent to work with the Sky Max router is even worse.