https://helpforum.sky.com/t5/Broadband/WiFi-keep-cutting-out/m-p/5077467#M515813 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469305">@Gemmamiller</a>&nbsp;if the lights onntge the hub show it is not connected run the Service Checker in the My Sky app using a mobile connection to see if Sky are aware of an issue affecting your line. If they aren't call them so they can get it checked out.</P> <P>&nbsp;</P> <P>Poor wifi upstairs is almost certainly a separate issue as poorWiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.&nbsp;<BR /><BR />Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A>&nbsp;or buy your own wifi system and use that instead of the Sky hub's WiFi.</P> Fri, 05 Sep 2025 06:59:18 GMT Chrisee 2025-09-05T06:59:18Z https://helpforum.sky.com/t5/Broadband/WiFi-keep-cutting-out/m-p/5077450#M515802 <P>Our WiFi since having keeps cutting out.&nbsp;<BR />it doesn't reach upstairs and work up this morning with no WiFi and no tv working&nbsp;</P> Fri, 05 Sep 2025 06:24:15 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keep-cutting-out/m-p/5077450#M515802 Gemmamiller 2025-09-05T06:24:15Z https://helpforum.sky.com/t5/Broadband/WiFi-keep-cutting-out/m-p/5077467#M515813 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4469305">@Gemmamiller</a>&nbsp;if the lights onntge the hub show it is not connected run the Service Checker in the My Sky app using a mobile connection to see if Sky are aware of an issue affecting your line. If they aren't call them so they can get it checked out.</P> <P>&nbsp;</P> <P>Poor wifi upstairs is almost certainly a separate issue as poorWiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.&nbsp;<BR /><BR />Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A>&nbsp;or buy your own wifi system and use that instead of the Sky hub's WiFi.</P> Fri, 05 Sep 2025 06:59:18 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keep-cutting-out/m-p/5077467#M515813 Chrisee 2025-09-05T06:59:18Z