topic Re: Outage in our area in Broadband

Outage in our area

Archiek25 — Thu, 04 Sep 2025 17:50:58 GMT

Our WiFi/broadband went down and we have checked and service is down in our area. It says it could take a couple of days to resolve... I find this unfeasible as my husband works from home. Does anyone have experience with this and can tell me if they're usually quicker? Do they refund days when service is unavailable? Thanks

Re: Outage in our area

GD1 — Thu, 04 Sep 2025 18:02:01 GMT

@Archiek25 You are on a domestic broadband service, WFH gives it no greater priority than another customers, the fix SLA set by Openreach is 2 working days from being reported.

It will always depend where the fault is, therefore no timescales can be given.

Re: Outage in our area

TimmyBGood — Thu, 04 Sep 2025 18:07:45 GMT

@Archiek25 wrote:

It says it could take a couple of days to resolve... I find this unfeasible as my husband works from home.

No domestic ISP guarantees uninterrupted connectivity: that's not physically possible on the topology of the national telecoms network. Where WFH is a factor it's worth considering using a broadband service which offers automated failover to a cellular connection (at extra monthly cost whether used or not) or having a privately owned cellular router and suitable SIM on standby.