topic Re: Contract Termination Request – Service Unavailable at New Address in Broadband

Contract Termination Request – Service Unavailable at New Address

Koala7 — Thu, 04 Sep 2025 09:37:21 GMT

I am halfway through my 24-month contract and will be moving home in late September. At my new address, Sky services are available but not the package I am contracted to. I have been told I must start a new 24-month contract instead.

This is not acceptable. Sky is unable to provide the service I am paying for, which puts Sky in breach of contract. It is therefore unreasonable to charge me early termination fees.

I am requesting that my contract be closed on my move-out date with no penalties.

Re: Contract Termination Request – Service Unavailable at New Address

JimM1 — Thu, 04 Sep 2025 09:42:09 GMT

@Koala7 Best off luck with that, you need to call sky, posting on the Forum gets you nowhere at all!

Re: Contract Termination Request – Service Unavailable at New Address

Daniel0210 — Thu, 04 Sep 2025 09:42:01 GMT

@Koala7

In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What Sky have suggested (starting a new 24 month term) is quite normal but I'm not sure why early termination charges would apply as you are continuing as a Sky Broadband/Talk customer. You will need to contact Sky again to discuss your options.

Re: Contract Termination Request – Service Unavailable at New Address

Koala7 — Thu, 04 Sep 2025 09:42:18 GMT

have been calling them all morning, wasting my entire morning, but it still led nowhere. They told me it’s not an option. I don’t know what to do.

Re: Contract Termination Request – Service Unavailable at New Address

TimmyBGood — Thu, 04 Sep 2025 09:44:15 GMT

@Koala7 wrote:

At my new address, Sky services are available but not the package I am contracted to.

Typically that will depend on whether the national FTTP rollout has reached the new address.

Re: Contract Termination Request – Service Unavailable at New Address

Daniel0210 — Thu, 04 Sep 2025 09:45:21 GMT

@Koala7

Have you tried to arrange this by cancelling your subscription at your current address and starting a new one at the new address which might be where the problem lies.

Try arranging a Sky Home Move

https://www.sky.com/moving-home

but it does involve starting a new 24 month discounted deal.

Re: Contract Termination Request – Service Unavailable at New Address

Koala7 — Thu, 04 Sep 2025 09:46:35 GMT

Sorry I don't understand...

What Sky told me is that Sky do not sell Sky Broadband Superfast at my new address. Sky Full Fibre75 is its substitute. Even if it's a switch, I would need to sign another 24-month with them.

Re: Contract Termination Request – Service Unavailable at New Address

Koala7 — Thu, 04 Sep 2025 09:47:08 GMT

If I cancel I need to pay an early termination fee...

Re: Contract Termination Request – Service Unavailable at New Address

daveNOS — Thu, 04 Sep 2025 09:49:48 GMT

@Koala7 Sky would not be in breach of contract, the contract is for a service to one address(that being the address on the contract).

Moving home will almost always involve a new contract for broadband, every time I've moved that has been the case and that's with multiple providers.