https://helpforum.sky.com/t5/Broadband/Signal-keeps-dropping-out/m-p/5076556#M515519 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3212335">@JulieD75</a>&nbsp;Sky are replacing the hub's on the second row in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;if you have one of those then call Sky to get it swapped out.&nbsp;</P> <P>&nbsp;</P> <P>If you have one of the models on the top row they are all current. Streaming video requires a strong wifi connection free from interference. Tge most likely cause is the TV or streaming box is in an area with insufficent signal. There is a simple way to check thecspeed the unit is connecting at which is run the Network Test in the Get Help menu of the Netflix app.Sounds like you msy need to get an extender or similar.</P> Thu, 04 Sep 2025 06:15:13 GMT Chrisee 2025-09-04T06:15:13Z https://helpforum.sky.com/t5/Broadband/Signal-keeps-dropping-out/m-p/5076371#M515466 <P>Signal constantly drops out during paid for streaming services. At the moment my Sky is saying it's unable to connect to my router yet other things around the house connect perfectly fine. Happening too often. My guess is it's an obsolete router which we are still using.&nbsp;</P> Wed, 03 Sep 2025 18:30:17 GMT https://helpforum.sky.com/t5/Broadband/Signal-keeps-dropping-out/m-p/5076371#M515466 JulieD75 2025-09-03T18:30:17Z https://helpforum.sky.com/t5/Broadband/Signal-keeps-dropping-out/m-p/5076556#M515519 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3212335">@JulieD75</a>&nbsp;Sky are replacing the hub's on the second row in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;if you have one of those then call Sky to get it swapped out.&nbsp;</P> <P>&nbsp;</P> <P>If you have one of the models on the top row they are all current. Streaming video requires a strong wifi connection free from interference. Tge most likely cause is the TV or streaming box is in an area with insufficent signal. There is a simple way to check thecspeed the unit is connecting at which is run the Network Test in the Get Help menu of the Netflix app.Sounds like you msy need to get an extender or similar.</P> Thu, 04 Sep 2025 06:15:13 GMT https://helpforum.sky.com/t5/Broadband/Signal-keeps-dropping-out/m-p/5076556#M515519 Chrisee 2025-09-04T06:15:13Z