https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076516#M515502 <P>I went into the sky app on pc and came across option to restart hub (after checking cables prompt), 2 mins later and the correct lights are on on the hub. I did have to manually log back in on my devices though.&nbsp;</P> Thu, 04 Sep 2025 00:07:39 GMT Bryano1 2025-09-04T00:07:39Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076508#M515499 <P>Wi-Fi not working. Showing as working on app but both tv showing no connection and phone not connecting&nbsp;</P> Wed, 03 Sep 2025 23:47:44 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076508#M515499 Nhows 2025-09-03T23:47:44Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076510#M515500 <P>Mine has done the same is it slowly flashing green too?</P> Wed, 03 Sep 2025 23:51:17 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076510#M515500 P-G 2025-09-03T23:51:17Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076516#M515502 <P>I went into the sky app on pc and came across option to restart hub (after checking cables prompt), 2 mins later and the correct lights are on on the hub. I did have to manually log back in on my devices though.&nbsp;</P> Thu, 04 Sep 2025 00:07:39 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076516#M515502 Bryano1 2025-09-04T00:07:39Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076529#M515507 <P>Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).</P> <P>&nbsp;</P> <P><SPAN>When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P><BR />If your broadband isn’t working after 7am use this link to check to see if there are any problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><span class="lia-unicode-emoji" title=":small_orange_diamond:">🔸</span><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Thu, 04 Sep 2025 03:38:17 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-down/m-p/5076529#M515507 Daniel0210 2025-09-04T03:38:17Z