topic Wi-fi issue in Broadband

Wi-fi issue

KathyJB — Wed, 03 Sep 2025 12:21:17 GMT

Wi-fi continually drops out and is incredibly slow. Tried resetting Sky box but it doesn't really help. Issue has been for the last few months, it was fine before thaqt and not sure why it has changed

Re: Wi-fi issue

caesarome — Wed, 03 Sep 2025 12:22:14 GMT

@KathyJB

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi-fi issue

KathyJB — Wed, 03 Sep 2025 12:24:16 GMT

Thanks, I have done the tests and it says all is fine but it isn't. Very frustrating attempt to talk to the chatbot thing and it seems live chat is not open so will try again

Re: Wi-fi issue

caesarome — Wed, 03 Sep 2025 12:28:39 GMT

Try the number shown towards the bottom of the page here:

https://www.sky.com/help/page/broadband-digital-hub

When asked any questions by the bot try saying nothing and remaining on the line.