Internet Red button on my router

Candles — Wed, 03 Sep 2025 06:54:40 GMT

I have woke up to no internet. On my router it is red for internet despite me resetting it and turning power on and off at the wall. I woke from home to its crucial I have internet access that I pay you a lot for. I need this looked at asap. Many thanks

Re: Internet Red button on my router

Daniel0210 — Wed, 03 Sep 2025 07:02:07 GMT

@Candles
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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Internet Red button on my router

Re: Internet Red button on my router