topic Re: No Internet in Broadband

No Internet

Jlwkiss — Tue, 02 Sep 2025 23:52:20 GMT

My router isn't connecting it has no Internet and its displaying 1 orange light

Re: No Internet

Graham781 — Tue, 02 Sep 2025 23:57:42 GMT

I have the same issue

Re: No Internet

Lynx1979 — Wed, 03 Sep 2025 00:03:43 GMT

Same - in Notts

Re: No Internet

Graham781 — Wed, 03 Sep 2025 00:07:45 GMT

In Notts also

Re: No Internet

MrsHchee — Wed, 03 Sep 2025 00:39:42 GMT

Same here, in Notts. The most frustrating thing for me is that the service checker is happily saying all good and won't let me report a fault but the TV is taking me to the Sky 'let's fix the issue'

What is the service checker actually checking??

Some of us work during the night and I don't fancy dragging myself and laptop to Mcdonalds at almost 2.00am 😡

Re: No Internet

Cha6 — Wed, 03 Sep 2025 01:22:41 GMT

I have same issue orange light display on hub but no issues the I run test

Re: No Internet

jasonwilliams3 — Wed, 03 Sep 2025 03:29:27 GMT

Well done Sky, yet again NO INTERNET, NO

SKY GLASS in ST7 postcode at 4:27am!!

Service Checker says "ALL is WELL" !!

Well it's not!! Don't sky realise we live in a 24/7 world and people work and need connectivity 24/7

USELESS and time to part ways me thinks !!

Re: No Internet

Daniel0210 — Wed, 03 Sep 2025 04:27:37 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. It has to be done at sometime so better at 1am than 1pm.

If your broadband isn’t working after 7am use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No Internet

MrsHchee — Wed, 03 Sep 2025 06:36:02 GMT

If there is essential maintenance, a planned engineering works notice should be posted somewhere on the service checker.

You provide the same information in your responses which some people may find helpful but actually most people will have already tried this and will be extremely frustrated.

The question is more about the service status and checker being so inaccurate and then having no option to report a fault because the checker is stating everything is fine, when it clearly isn't and Sky's own self heal tool is also stating there is a problem

Re: No Internet

Daniel0210 — Wed, 03 Sep 2025 06:40:01 GMT

@MrsHchee wrote:

If there is essential maintenance, a planned engineering works notice should be posted somewhere on the service checker.

@MrsHchee

It would be handy but neither Sky nor Openreach provide such information as it's always subject to change.