topic Re: Wifi Failing? in Broadband

Wifi Failing?

Psybertron — Thu, 03 Jul 2025 08:31:43 GMT

With no obvious change of hardware or settings overnight the WiFi from the Router won't connnect to Windows devices yet still connects fine to Android phones (Two different Windows 11 and 10 devices.) "Can't connect" from Wifi settings on the laptops.

Re: Wifi Failing?

caesarome — Thu, 03 Jul 2025 08:54:08 GMT

@Psybertron

Have you tried rebooting both the Windows devices and also the broadband hub ?

Re: Wifi Failing?

Psybertron — Thu, 03 Jul 2025 09:20:00 GMT

Yep, all devices, including the broadband (openreach) terminal.

Re: Wifi Failing?

Psybertron — Thu, 03 Jul 2025 09:24:30 GMT

Update: Aparently some system update glitch on the Sky side.
Tech Expert "Vladimir" did a great job resetting everything ... all good.

Re: Wifi Failing?

Trina6 — Tue, 19 Aug 2025 23:52:50 GMT

Do I need to ring up and speak to tech or are they working on it their end and I'm supposed to sit and wait!
Not technical at all... sorry

Re: Wifi Failing?

caesarome — Wed, 20 Aug 2025 04:34:44 GMT

@Trina6

Do you want to start from the beginning and explain what your issue is ?

If it is no broadband then it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi Failing?

AmeenZahir — Tue, 02 Sep 2025 14:13:09 GMT

Hello Sky team,

My wifi is constantly failing not working properly showing no internet back forth. Can you please help me to sort it out.

Thank you

Re: Wifi Failing?

Crystal3_ — Sun, 12 Oct 2025 09:47:04 GMT

My Wi-Fi drops when I'm upstairs and I go to data!

Re: Wifi Failing?

JimM1 — Sun, 12 Oct 2025 10:02:26 GMT

@Crystal3_ Have you tried turning your mobile data off on the device when you are at home!