https://helpforum.sky.com/t5/Broadband/Issue-with-Sky-Router-Sky-send-CityFibre/m-p/5075135#M515145 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463617">@NFD-WFHEngineer</a>&nbsp;</P> <P>This doesnt sound great, have you been able to make any progress with Sky yet?</P> Tue, 02 Sep 2025 11:24:17 GMT jamesn123 2025-09-02T11:24:17Z https://helpforum.sky.com/t5/Broadband/Issue-with-Sky-Router-Sky-send-CityFibre/m-p/5070929#M514077 <P>Sky had CityFibre install fibre to the house (wish I had refused).&nbsp; Sky router stopped working a couple of hours after the successful fibre install. (No green Internet light on Sky black router)</P><P>&nbsp;</P><P>Called Sky twice.&nbsp; Sky Network team book an engineer, this was after I said the Fibre box was fine, all green lights and shared a photo.</P><P>&nbsp;</P><P>CityFibre engineer turns up.... Sky box, Sky problem.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Called Sky.&nbsp; Not able to book a Sky engineer or send new router....&nbsp;</P><P>&nbsp;</P><P>Left with no Internet for three days now and I work from home.</P><P>&nbsp;</P><P>What do I do?</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 28 Aug 2025 12:34:26 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Sky-Router-Sky-send-CityFibre/m-p/5070929#M514077 NFD-WFHEngineer 2025-08-28T12:34:26Z https://helpforum.sky.com/t5/Broadband/Issue-with-Sky-Router-Sky-send-CityFibre/m-p/5075135#M515145 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463617">@NFD-WFHEngineer</a>&nbsp;</P> <P>This doesnt sound great, have you been able to make any progress with Sky yet?</P> Tue, 02 Sep 2025 11:24:17 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Sky-Router-Sky-send-CityFibre/m-p/5075135#M515145 jamesn123 2025-09-02T11:24:17Z