WiFi constantly dropping out

EAd1 — Mon, 01 Sep 2025 17:21:02 GMT

Coming here for any advice as I am starting to lose my mind and going round in circles with sky complaints.

Since moving to fibre my WiFi drops multiple times a day. I have gone through all the diagnostic steps and regularly turn off/on again (standard response). All the lights on my router are green even when WiFi has dropped. My laptop and sky hub are less than a metre away from the router and the router is in plain sight (not blocked by anything).

sky have run checks but can't find anything (shock) and I am being made to believe it is me (I work in tech so I assure you it is not user error)

I am now struggling to work and it is having a major impact.

I can't get the router stats as i get an "unauthorised" response when i try to access the maintenance info.

I am not getting the service I am paying for and actively looking for a new provider, regardless of just entering a new contract.

Anyone had this and did you manage to resolve it?

Re: WiFi constantly dropping out

jamesn123 — Tue, 02 Sep 2025 11:02:07 GMT

Hi @EAd1

Are you using any Sky boosters or 3rd party extenders?

Which Sky hub do you have?

Re: WiFi constantly dropping out

EAd1 — Fri, 05 Sep 2025 13:07:32 GMT

No not using any boosters or extenders

i have the standard hub

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WiFi constantly dropping out

Re: WiFi constantly dropping out

Re: WiFi constantly dropping out