topic Re: Security, have I messed up? in Broadband

Security, have I messed up?

Deb1236 — Mon, 01 Sep 2025 21:01:36 GMT

Have I caused a security risk by sending a photograph of the back of my modem to a sky advisor when requested ? This included my modem password etc., as I was having internet issues.

Re: Security, have I messed up?

TimmyBGood — Mon, 01 Sep 2025 21:09:10 GMT

@Deb1236

Only if they live next door (from where they could conceivably use your WiFi) which would be a fairly remarkable coincidence.

Re: Security, have I messed up?

caesarome — Mon, 01 Sep 2025 21:10:10 GMT

@Deb1236

The wifi password can be changed if you want as you can set it to whatever you want:

https://www.sky.com/help/articles/find-and-change-your-wireless-password

After changing this you will need to setup your connected devices again.