topic Re: Difficulty with monthly bills in Broadband

Difficulty with monthly bills

axi — Mon, 01 Sep 2025 10:02:01 GMT

Hi I'm on disability and am struggling with the higher payment of my broadband can I get the loyalty department to review my broadband package to a lower monthly payment as I would like to stay with sky broadband

Re: Difficulty with monthly bills

GD1 — Mon, 01 Sep 2025 10:11:39 GMT

@axi You would need to call Sky to discuss any discounts, the community can't help with these.

Call them on 150 from your Talk landline.

Re: Difficulty with monthly bills

cookiemonsteruk — Mon, 01 Sep 2025 10:12:42 GMT

@axi

If you are the sky account owner and one one of the benefits below then you may be elligible for skys social tariff

https://www.sky.com/help/articles/sky-social-tariff

Re: Difficulty with monthly bills

Daniel0210 — Mon, 01 Sep 2025 11:39:06 GMT

@axi
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.