topic Re: Super fast broadband in Broadband

Super fast broadband

VivMel — Sun, 31 Aug 2025 14:38:57 GMT

I pay for super fast broadband and am currently getting a speed of 3.6. I don't know about anybody else but if I was a Sky employee I don't think that would be acceptable and something would be done about it!

Re: Super fast broadband

TimmyBGood — Sun, 31 Aug 2025 14:49:41 GMT

@VivMel wrote:

if I was a Sky employee I don't think that would be acceptable and something would be done about it!

As long as they reported the issue to Sky, yes.

Have you done so?

Re: Super fast broadband

JimM1 — Sun, 31 Aug 2025 14:48:20 GMT

@VivMel Service Checker on your account, shows the last 30 day's start there and have a look broadband > expand to see.

https://www.sky.com/servicechecker

Re: Super fast broadband

VivMel — Sun, 31 Aug 2025 14:59:09 GMT

They tell me its still within my limit stated in contract!

Re: Super fast broadband

VivMel — Sun, 31 Aug 2025 14:59:54 GMT

Have done it's gone from 6.5 down to 3.6 for last week

Re: Super fast broadband

JimM1 — Sun, 31 Aug 2025 15:18:29 GMT

@VivMel When you do not tag or id the reply makes it hard with the answers you are doing, see if you can say what hub you have, also the tips link to posting stat's up so someone can look at the state of your line connection. See the link's below! Final link use the address checker and capture, hide personal details attach and post the picture, will say what the line is supposed to be getting!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

How to read your Sky Hub statistics

BT Broadband

Re: Super fast broadband

VivMel — Mon, 01 Sep 2025 09:38:15 GMT

@JimM1

It's a Sky Broadband hub.

Re: Super fast broadband

JimM1 — Mon, 01 Sep 2025 09:46:23 GMT

@VivMel Post 6 use the BT Broadband checker, click on the Address 2nd box top left, put in the details and it will show what is expected for you delivery to your home!

Re: Super fast broadband

VivMel — Mon, 01 Sep 2025 11:52:17 GMT

@JimM1

Re: Super fast broadband

JimM1 — Mon, 01 Sep 2025 12:12:09 GMT

@VivMel Looks like 3.1Mb/s is going to be that point, and honestly would not even hold that out for copper connection lucky just keep everyone from phoning you on a landline, you must be miles away from anywhere to have that type of connection and speed's seen better ADSL connections!

Re: Super fast broadband

VivMel — Mon, 01 Sep 2025 12:41:02 GMT

@JimM1 Thanks for you help. It is so frustrating honestly as I expected better from a 1st world country.

Re: Super fast broadband

JimM1 — Mon, 01 Sep 2025 12:50:30 GMT

@VivMel You may just wish to see if Fibre is on its way or in the far distant future for you the OR Fibre checker may give you some idea.

Fibre Checker