Nonwifi

AVines — Sun, 31 Aug 2025 22:53:44 GMT

No WiFi. Orange light on the WiFi. Nothing can connect to it. Sky box can not connect, no mobile devices or work equipment. Have tested broadband through the app, it says everything is ok. But it's not. It stopped working yesterday afternoon around 3pm. No reason for it to have stopped. I have reset the hub serval times. Checked all of the leads.

Re: Nonwifi

Daniel0210 — Mon, 01 Sep 2025 02:40:09 GMT

@AVines
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: Nonwifi in Broadband

Nonwifi

Re: Nonwifi