No internet

sjc17 — Sun, 31 Aug 2025 20:02:09 GMT

We've had no Internet for 2 days and speeds have been below 8 since 23rd, go through checks on service checker says everything is fine when it's not. Engineer came out said we would see an improvement but now no Internet at all since he came out.

Re: No internet

Daniel0210 — Mon, 01 Sep 2025 02:37:59 GMT

@sjc17
If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: No internet in Broadband

No internet

Re: No internet