WiFi showing no internet connection

RGL123 — Sat, 30 Aug 2025 19:51:30 GMT

I have tried everything I can... I upgraded my sky broadband and ever since I just can not connect some devices... they are constantly showing connected to WiFi but no internet?

can anyone please help?

Re: WiFi showing no internet connection

Chrisee — Sun, 31 Aug 2025 07:12:28 GMT

@RGL123 most likely cause is a misconfiguration of their network connection so they are not using an IP address the Sky hub can talk to. The best configuration is to set the device to get its connection details from the hub.

However if you want to manually configure the settings the gateway address is 192.168.0.1 subnet mask is 255.255.255.0 set the IP address to be in the range 192.168.0.2 to 192.168.0.253 but ensure you reserve that address in the hub's interface.

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WiFi showing no internet connection

Re: WiFi showing no internet connection