Internet problem

Helen262 — Sat, 30 Aug 2025 19:16:11 GMT

My internet keeps dropping out. It has dropped out at least 8 times today. I had someone out a few weeks ago as it stopped working completely. Which I thought was fixed but since then it has been dropping out at least a couple of times a day.

Re: Internet problem

Daniel0210 — Sat, 30 Aug 2025 19:18:27 GMT

@Helen262
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Internet problem in Broadband

Internet problem

Re: Internet problem