topic Re: Router settings page in Broadband

Router settings page

Tesha1 — Fri, 29 Aug 2025 11:57:01 GMT

Hi I need to access my router settings page to check my ALG settings.

I have a VOIP phone and i need to connect it to my SKY router.

Thanks

Re: Router settings page

JimM1 — Fri, 29 Aug 2025 12:11:23 GMT

@Tesha1 If you have the older sky black SR203 then use a web page browser with 192.168.0.1 to get to the Hub!

Access your Sky Broadband hub settings | Sky Help | Sky.com | Sky Help | Sky.com

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 12:37:39 GMT

Hi,

I have connected to the Router through the browser, however it is asking for a username and password. I have put the WIFI credentials, it does not work. I am trying to connect my VOIP phone to the router and i wanted to check if the ALG setting is correct.

Although i have connected it through the ethernet cable, i cannot see it in my list of devices connected.

I hope i can resolve this.

Thanks

Tesha

Re: Router settings page

JimM1 — Fri, 29 Aug 2025 12:45:08 GMT

@Tesha1 The link shows what to put for the connection username and password!

You may also require the assistance off the VOIP service provider for connecting a VOIP phone system to a sky Hub!

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 12:51:00 GMT

Yes i have put the username and password as suggested on the link but unfortunately it doesnt work!

For the VOIP the provider has already done the necessary set up but somehow the full configuration is not happening hence the reason they have asked me to check the router settings with SKY.

Re: Router settings page

JimM1 — Fri, 29 Aug 2025 12:55:35 GMT

@Tesha1 What hub do you have and what did you put for the username!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 13:03:26 GMT

Ok it worked. they recently changed my hub. i was putting the wrong password.

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 13:22:00 GMT

HI,

for the 3rd party VOIP phone, should the ALG setting be enabled or disabled? I am confused.

Thanks

Re: Router settings page

JimM1 — Fri, 29 Aug 2025 13:57:24 GMT

@Tesha1 Is there not a help link that explains the operation on the page!

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 14:19:51 GMT

No there isn't. I will have to contact the provider for the set up. thank you for your help.

Re: Router settings page

JimM1 — Fri, 29 Aug 2025 14:34:10 GMT

@Tesha1 Here is the other help and tip as linked.

How to disable SIP ALG on your Sky Broadband Hub

Re: Router settings page

Tesha1 — Fri, 29 Aug 2025 15:36:33 GMT

Thank you ☺️