https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5071526#M514211 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463948">@TiaPhillips</a>&nbsp;Very strange if tge hub has green lights it is connected to the exchange. Bring your phone close to the hub and check if it is connecting - the WiFi indicator on the screen is there. If the phone is connected but no data flows unplug your hub for an hour as there is a rare fault with Sky's server managing the line which causes these symptoms the hour disconnect should clear that.</P> <P>&nbsp;</P> <P>If the fault continues call Sky.&nbsp;</P> Fri, 29 Aug 2025 06:21:09 GMT Chrisee 2025-08-29T06:21:09Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5071266#M514144 <P>My wifi box all green but internet connection not working. I have reset box and tested connection. Not connecting to my television or phone. Entered password a few times. Disconnected it from my television but nothing. Turned it off by the. Switches and plugs. Turned it off by white box also&nbsp;</P> Thu, 28 Aug 2025 18:21:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5071266#M514144 TiaPhillips 2025-08-28T18:21:19Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5071526#M514211 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463948">@TiaPhillips</a>&nbsp;Very strange if tge hub has green lights it is connected to the exchange. Bring your phone close to the hub and check if it is connecting - the WiFi indicator on the screen is there. If the phone is connected but no data flows unplug your hub for an hour as there is a rare fault with Sky's server managing the line which causes these symptoms the hour disconnect should clear that.</P> <P>&nbsp;</P> <P>If the fault continues call Sky.&nbsp;</P> Fri, 29 Aug 2025 06:21:09 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5071526#M514211 Chrisee 2025-08-29T06:21:09Z