topic Re: Continued connection loss in Broadband

Continued connection loss

Bradders5 — Thu, 28 Aug 2025 21:07:17 GMT

Error tvq-pb-101-(3.1.6) continually losing connection watching Netflix etc, router restarting makes no difference. States internet speed is 0mbps

Re: Continued connection loss

Chrisee — Fri, 29 Aug 2025 05:54:56 GMT

@Bradders5 what do the lights on your Sky hub show see https://www.sky.com/help/articles/hub-lights-explained-start

If the hub remains connected the issue is likely to becwithin your home. To stream video with apps like Netflix you need a good stablecwifi connection. In many homes a single Sky hub cannot give usable WiFi in every room and you will needca boister or extender .

Re: Continued connection loss

Thistlegirl74 — Sun, 22 Feb 2026 10:55:39 GMT

So Sky knew internet was down in my area. Issue fixed by next morning (Saturday.) Nownits gone done again and showing error code:

tvq-pb-101 (3.1.6)

Unplugged router, reset modem and still nothing but Sky app says there's a connection. There is not. I know what the two orange lights represent, it is down despite connection.

Discussion forum responses same as everything I've tried and customer service just recommend links to broadband pages which I've already tried multiple times to no avail!
Is Sky being hacked?
.

Re: Continued connection loss

Daniel0210 — Sun, 22 Feb 2026 10:59:41 GMT

@Thistlegirl74 wrote:
Unplugged router, reset modem and still nothing but Sky app says there's a connection. There is not. .

@Thistlegirl74
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

What leads you to the conclusion that Sky have been hacked?

Re: Continued connection loss

caesarome — Sun, 22 Feb 2026 12:14:18 GMT

@Thistlegirl74 wrote:

Is Sky being hacked?

Nope, it more likely the fault could have reoccurred so does anything appear again on the status page for you:

https://www.sky.com/help/servicestatus/your-services/broadband