topic Re: No internet in Broadband

No internet

Fyneguy — Thu, 28 Aug 2025 22:33:58 GMT

No internet/WiFi despite site saying no problems in my area. Hub reset done twice...nothing. . There clearly is a problem.

No Internet

Islaylad — Thu, 28 Aug 2025 22:43:15 GMT

I have no Internet connection for the last couple of hours. Light on hub is flashing green slowly

Re: No internet

Islaylad — Thu, 28 Aug 2025 22:45:06 GMT

I have the exact same issue

Re: No internet

Fiona+Macp — Thu, 28 Aug 2025 22:50:11 GMT

Same here in Kintyre. Says it's working but it won't connect.

Re: No internet

Islaylad — Thu, 28 Aug 2025 22:52:29 GMT

I have slow flashing green light on my hub

Re: No Internet

Daniel0210 — Fri, 29 Aug 2025 04:02:11 GMT

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No internet

Islaylad — Fri, 29 Aug 2025 08:25:17 GMT

Thanks for your reply, I had done all the tests that you suggested. There was no line fault showing.

When doing broadband test I got an Amber. However no suggestions to resolve other than an option to improve speed, which I was unable to do, as the issue was not Internet connection.

I got up this morning and all is working again.

Re: No internet

Ian345 — Tue, 07 Oct 2025 08:12:11 GMT

I have no inertnet connection or sky steaming available please fix ASAP or I will require credit