topic Re: Not worked since we’ve had it in Broadband

Internet light not coming on during set up.

Molly76 — Thu, 21 Aug 2025 22:47:09 GMT

Recently moved and when setting up broadband hub only the power and WiFi lights have came on green. The internet hasn't came on at all. When connectting a device to WiFi it attempts to troubleshoot but nothing works. (It displays a grey cable while our instructions say to use a black one). Tried a test on the sky id thing but it says everything should be fine and there's nothing wrong in the area.

Re: Internet light not coming on during set up.

JimM1 — Thu, 21 Aug 2025 23:03:59 GMT

@Molly76 When does the sky service go active and the date they gave you for that to happen, also what speed service did you get from sky. Link below about connecting a hub to the service required!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Not worked since we’ve had it

Molly76 — Thu, 28 Aug 2025 12:39:36 GMT

Hi I've currently moved in and tried setting up our WiFi/broadband. It says on all devices that link to the WiFi that there are 4 bars, but none of the devices seem to actually be connected properly to the WiFi. Nothing works when using skys WiFi and since we have been here we have had to use mobile data instead. I'm also unsure when my first payment for the WiFi is due

Re: Not worked since we’ve had it

GD1 — Thu, 28 Aug 2025 12:42:10 GMT

@Molly76 Have you been told by Sky that your broadband service at your new address has been activated?

Did you book a homemove?

Re: Internet light not coming on during set up.

Molly76 — Thu, 28 Aug 2025 13:03:04 GMT

Hi there. Sorry havent had time to look at this again but it was meant to be active the day of posting at 67mbps. Still not working.

Re: Not worked since we’ve had it

Molly76 — Thu, 28 Aug 2025 13:07:43 GMT

Thanks for replying. We werent with sky before, this is our first time setting up with them. It was meant to be activated a week ago. While the hub is working it still has no connection to the internet. We have found no way to contact sky and none of the suggestions online seem to apply to our issue. Its getting kinda frustrating aha.

Re: Not worked since we’ve had it

GD1 — Thu, 28 Aug 2025 13:11:59 GMT

@Molly76 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Not worked since we’ve had it

Molly76 — Thu, 28 Aug 2025 13:18:34 GMT

Thnaks. There are no outages in our area and it says broadband and wifi are good. However we still have no connection and the green light for internet is still blank on our hub.

Re: Internet light not coming on during set up.

Ed2000 — Tue, 23 Sep 2025 15:18:28 GMT

Hi Molly,

I'm having the exact same issue at the moment, I've just moved in a new apartment and, even though my activation date is today and I've followed all of the troubleshooting steps, the Internet and Voice lights aren't still not coming on. I'm going to ring Sky shortly, but please let me know if you figure out the issue.
Thanks, Ed