topic My broadband issue in Broadband

My broadband issue

Craig3006 — Thu, 28 Aug 2025 09:50:11 GMT

Our broad band when testing says it's good. But we are having to use data from our phones/tablet is not working properly and wont load sites or watch items. Constant buffering.

My son says his xbox is lagging

Yet I'm paying for the better fibre internet

Can you help please

Re: My broadband issue

Chrisee — Thu, 28 Aug 2025 10:02:41 GMT

@Craig3006 while its possible the issue is the connection to your hub thst is actually pretty unlikely. Far more common is poor wifi in your home. You pay for a basic Skybhub which offers a wifi connection but in many homes is not sufficent to give usable WiFi in every room. Sky do sell an add-on called WiFi Max shich can supply up to 3 extenders or you can buy and use your own WiFi equipment.

Re: My broadband issue

Sue1963 — Sun, 21 Sep 2025 16:55:25 GMT

Hi there. When I try to watch films or the football it keeps buffering. Speeds says it's good but keeps lagging any help please.