topic Re: No power for ONT in Broadband

No power for ONT

Forth1 — Thu, 28 Aug 2025 07:51:13 GMT

Like all the other people in here ... how the hell do I get power for the ONT ???

broadband is now activated but obviously doesn't work.

crazy this is not included with the router.

how long to wait now for this to be fixed ?

Re: No power for ONT

Chrisee — Thu, 28 Aug 2025 08:25:39 GMT

@Forth1 the power supply for the ONT comes with the ONT when it is fitted it would appear someone has stolen the power supply for the one in your property. The ONT and power supply are Openreach property. If you call Sky thry will arrange for Openreach to replace it which will takeca few days and is a pain. However this isnt down to Sky or Openreach who perfectly resonably expect people not to remove equipment that isnt their's.

Re: No power for ONT

Forth1 — Thu, 28 Aug 2025 08:44:56 GMT

Thanks for the reply... Engineer booked for tomorrow afternoon now. They can sort it.
crazy they don't send an ONT power supply along with the usual equipment. Other broadband providers do !

Re: No power for ONT

TimmyBGood — Thu, 28 Aug 2025 08:49:07 GMT

@Forth1 wrote:

crazy they don't send an ONT power supply along with the usual equipment. Other broadband providers do !

I doubt any ISP does, because in the vast majority of cases it won't be necessary and so just adds cost and waste.