Orange

Renato2 — Wed, 27 Aug 2025 23:45:43 GMT

There's no connection

Re: Orange

Daniel0210 — Thu, 28 Aug 2025 04:26:16 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's still not working after 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Orange

Daniel0210 — Thu, 28 Aug 2025 04:45:18 GMT

@Displaye

Not necessarily.

Re: Orange

Chrisee — Fri, 29 Aug 2025 05:51:10 GMT

@Displaye major planned maintenance affecting a large number of customers will be posted on the status page. However most minor work affecting an individual exchange or part of one won't be. Openreach have thousands of exchanges with many tens of millions of lines the overhead of warning an end customer of one of the several dozen telcos like Sky who buy connections and they in turn telling the end customer about overnight work would be huge. Plus given 95% of the end customers would be asleep it simply doesn't happen.

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