topic Re: Internet in Broadband

Internet

Teodorescu — Thu, 28 Aug 2025 00:04:10 GMT

Hello the Internet stop working I don't understand why!

Re: Internet

Mark6672 — Thu, 28 Aug 2025 00:06:11 GMT

Looks like quite few people are having problems.

Doubly annoying when the Sky Service checker insists that everything is ok.

My connection went down at 12.30

Re: Internet

Lena5 — Thu, 28 Aug 2025 00:10:55 GMT

Sky Internet is down since 12:30am. I restarted my router & still got orange light. No Internet found

Re: Internet

Hollie38 — Thu, 28 Aug 2025 00:11:13 GMT

Yes im having the same problem I've got an orange light on my WiFi box but on the sky website it's saying everything is fine!!

Re: Internet

536547657668767 — Thu, 28 Aug 2025 00:15:02 GMT

This is happening often now. Hugely disappointing.

Re: Internet

xjamessii — Thu, 28 Aug 2025 00:19:51 GMT

Me too, bang on 1230 im in the north Surrey area.

Re: Internet

MC_ — Thu, 28 Aug 2025 00:24:00 GMT

Same here, West Surrey.

Fibre box has faulty light on. No internet connection. That the status page still saying status normal makes it more frustrating

Re: Internet

Lena5 — Thu, 28 Aug 2025 00:29:46 GMT

Am in Surrey too. This doesn't look good on Sky customer service, as no one is here to help.

Router still showing 2 orange light, it's been 1 hour. Totally disappointed

Re: Internet

DaniLou23 — Thu, 28 Aug 2025 00:31:46 GMT

Same here in Herts. Since around 12:15am. Service checker says all is ok but orange light is on and nothing is working.

Re: Internet

Knights39 — Thu, 28 Aug 2025 00:31:54 GMT

Same here, orange light, multiple restarts etc. website checker says all is fine. But no internet connection.

Re: Internet

Knights39 — Thu, 28 Aug 2025 00:33:11 GMT

In Norwich

Re: Internet

Hambo11 — Thu, 28 Aug 2025 01:06:16 GMT

yeah sky Internet down in Shetland Islands as well since 1:30 am and service checker says no issues just like everyone else

Re: Internet

arthurcat — Thu, 28 Aug 2025 01:10:39 GMT

Get sky stream they said

It'll be great they said

Now I'm sat in a house with no Internet unable to even watch tv

Sick to death of this 💩 service

Re: Internet

Lexiaa123 — Thu, 28 Aug 2025 02:07:02 GMT

Same in Charlton SE London. SO annoying that there is no one to help, been through the AI 4 times,rebooted 3 times. But nothing. Then you cannot even log a complaint as they are only open 8-9pm!! If you provide a service 24/7 customer care and reporting issues to be solved should also be 24/7. Starting to regret leaving Virgin Media... and to add insult to injury their checker app says everything is fine, so you say it isn't, but then have to go a series of steps, again, that don't help. AND, the final straw, I cannot even make a compliant. But most people work and have lives and we should be able to get help when the issues happen. **bleep**. DO BETTER SKY!!!