https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070221#M513799 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463020">@Mikala5</a>&nbsp;Assuming the service checker in the My Sky app run over a mobile connection is not telling you there is a known fault affecting your line call Skyband hold to speak to an agent and report the fault.</P> Wed, 27 Aug 2025 17:18:45 GMT Chrisee 2025-08-27T17:18:45Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070211#M513794 <P>My internet ain't working I have rang 2 times in the last hour and u keep getting me to do the **bleep** thing it still ain't working and just befor I say that I get cut off it's getting a joke now been with out internet for a week&nbsp;</P> Wed, 27 Aug 2025 17:13:42 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070211#M513794 Mikala5 2025-08-27T17:13:42Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070217#M513796 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463020">@Mikala5</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P><BR />If you haven’t done it yet use this link to check to see if there are any <STRONG>broadband </STRONG>problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Wed, 27 Aug 2025 17:17:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070217#M513796 Daniel0210 2025-08-27T17:17:37Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070221#M513799 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463020">@Mikala5</a>&nbsp;Assuming the service checker in the My Sky app run over a mobile connection is not telling you there is a known fault affecting your line call Skyband hold to speak to an agent and report the fault.</P> Wed, 27 Aug 2025 17:18:45 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070221#M513799 Chrisee 2025-08-27T17:18:45Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070237#M513804 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4463020">@Mikala5</a>&nbsp;you will just have to persist as there is not more you can do!</P> Wed, 27 Aug 2025 17:32:26 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5070237#M513804 JimM1 2025-08-27T17:32:26Z