https://helpforum.sky.com/t5/Broadband/Wifi-drop/m-p/5069934#M513694 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3836137">@MagzHenderson</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 27 Aug 2025 12:56:53 GMT caesarome 2025-08-27T12:56:53Z https://helpforum.sky.com/t5/Broadband/Wifi-drop/m-p/5069854#M513663 Hi The Internet light on my router is amber and I have no Internet. Please help Wed, 27 Aug 2025 11:55:54 GMT https://helpforum.sky.com/t5/Broadband/Wifi-drop/m-p/5069854#M513663 MagzHenderson 2025-08-27T11:55:54Z https://helpforum.sky.com/t5/Broadband/Wifi-drop/m-p/5069934#M513694 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3836137">@MagzHenderson</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 27 Aug 2025 12:56:53 GMT https://helpforum.sky.com/t5/Broadband/Wifi-drop/m-p/5069934#M513694 caesarome 2025-08-27T12:56:53Z