https://helpforum.sky.com/t5/Broadband/Outage/m-p/5069718#M513614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/47751">@mariec</a>&nbsp;<BR />The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS (from when they are notified) which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases. <BR /><BR />As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.</P> Wed, 27 Aug 2025 09:48:53 GMT Daniel0210 2025-08-27T09:48:53Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/5069691#M513608 <P>I'm into the second day of internet outage. How long does it take to sort I'm sick of paying for half a service</P> Wed, 27 Aug 2025 09:31:23 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/5069691#M513608 mariec 2025-08-27T09:31:23Z https://helpforum.sky.com/t5/Broadband/Outage/m-p/5069718#M513614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/47751">@mariec</a>&nbsp;<BR />The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS (from when they are notified) which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases. <BR /><BR />As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.</P> Wed, 27 Aug 2025 09:48:53 GMT https://helpforum.sky.com/t5/Broadband/Outage/m-p/5069718#M513614 Daniel0210 2025-08-27T09:48:53Z