https://helpforum.sky.com/t5/Broadband/Internet-problems/m-p/5069508#M513562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4462474">@Rachel_1974-</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 27 Aug 2025 04:44:07 GMT caesarome 2025-08-27T04:44:07Z https://helpforum.sky.com/t5/Broadband/Internet-problems/m-p/5069502#M513561 <P>Every morning around 5 am my internet seems to go off and I can't connect to it via my laptop,, alrxa or sky tv</P> Wed, 27 Aug 2025 04:32:21 GMT https://helpforum.sky.com/t5/Broadband/Internet-problems/m-p/5069502#M513561 Rachel_1974- 2025-08-27T04:32:21Z https://helpforum.sky.com/t5/Broadband/Internet-problems/m-p/5069508#M513562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4462474">@Rachel_1974-</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 27 Aug 2025 04:44:07 GMT https://helpforum.sky.com/t5/Broadband/Internet-problems/m-p/5069508#M513562 caesarome 2025-08-27T04:44:07Z